Privacy Policy

Information you provide directly:

• Email address (when you contact us or sign up for updates)
• Name and contact details (if you enquire about paid plans)

Information collected automatically:

• Usage data — pages visited, features used, timestamps (via Vercel Analytics, if enabled)
• Technical data — browser type, IP address, device type

Information we do NOT collect:

• Private keys or wallet seed phrases
• Payment card details (handled by third-party payment processors when applicable)
• Any personal data beyond what is stated above

• Email address — to respond to enquiries, send product updates (with your consent), and manage your subscription.
• Usage data — to improve the Service, fix bugs, and understand how features are used. We do not sell or share usage data with advertisers.
• IP address — for security, fraud prevention, and geographic rate limiting.

We process your information only where we have a lawful basis to do so under the New Zealand Privacy Act 2020: your consent, performance of a contract, legitimate interests, or legal obligation.

We share data with the following named sub-processors, each bound by their own privacy policies. We do not sell your personal data. We do not use your data for advertising.

Queries you submit to the AI Chat feature are processed by our AI provider's API and may be used to improve 1INAI's analytical models in aggregate, anonymised form. Individual queries are not used to identify you personally.

You may opt out of your interactions being used for model improvement by contacting office@1inai.com. Opting out will not affect your access to any features.

• Email enquiry records: retained for 3 years, then deleted
• Usage/analytics data: aggregated after 90 days, individual records deleted
• Campaign and content generation history is retained to support user access and platform improvement

We use minimal cookies for session storage, user preferences, and platform analytics. With your consent, we also use third-party advertising pixels (Meta, Google, LinkedIn) to show you relevant ads after you visit our site. These pixels do not collect personal data beyond what is standard for ad platforms.

You can manage your cookie preferences at any time via the cookie banner at the bottom of the page, or by clearing your browser cookies. Disabling advertising cookies will not affect your access to any platform features.

Under New Zealand law you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate personal information
• Withdraw consent for marketing communications at any time
• Raise a complaint with the New Zealand Privacy Commissioner (privacy.org.nz) if you believe we have breached the Privacy Act

To exercise these rights, contact us at office@1inai.com. We will respond within 20 working days as required by the Privacy Act.

Your personal information may be transferred to and processed in countries outside New Zealand, including the United States (Vercel, AWS, AI providers) and Australia (AWS ap-southeast-2). The United States does not have a blanket comparable privacy regime to New Zealand's Privacy Act 2020. We address this by: (a) using sub-processors with contractual privacy obligations; and (b) obtaining your consent via this policy.

By using the Service, you consent to the transfer of your personal information to the countries listed in the Sub-Processors table above, subject to the protections described in this policy. Information Principle 12 of the Privacy Act 2020 (NZ) applies to these transfers.

The Service is not directed at persons under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us at office@1inai.com and we will delete it promptly.

We implement industry-standard security measures including encrypted data transmission (HTTPS/TLS), IAM-based access controls on cloud infrastructure, and environment-level secret management. No system is perfectly secure; we cannot guarantee absolute security of your data.

In the event of a privacy breach that poses a serious risk of harm, we will notify the New Zealand Office of the Privacy Commissioner and affected individuals in accordance with the Privacy Act 2020 (NZ). Notification will be made as soon as reasonably practicable, and in no case later than 72 hours after becoming aware of the breach where harm risk exists.

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. If changes are material, we will notify active users by email.

Privacy enquiries: office@1inai.com
1INAI, Auckland, New Zealand